Features & Benefits of JunariCRM+
Versatile, flexible and totally customisable, the benefits of using our powerful Customer Relationship Management system are whatever you need them to be! With JunariCRM+ it is more a question of what can’t it do, than a question of what it can do.
JunariCRM+ provides more functionality and options than your average CRM software, and it can expand to meet your requirements and all of it is entirely customisable and tailor-able to your particular business needs.
MailChimp Email Marketing Integration
Give yourself the ability to target the right contacts with the right content and have the proof that it worked
JunariCRM+ has always been capable of managing your email marketing campaigns and tracking the results. Now it comes with even greater marketing leverage with the ability to integrate with your MailChimp account. Create targeted contact lists within CRM+ and pass this to MailChimp for streamlined email campaign management. Then, once the responses start flowing in, pull data back from MailChimp as to who has opened, clicked etc. and have this data systematically assigned to the specific and individual CRM+ record for full and clear knowledge of which campaigns worked with which of your contacts
Action Suite: Powerful Systematic Workflow Control
Improve Quality – Operate your workflow and deliver the service exactly as you intend
Turn your repeatable and regular workflow elements into editable “action” templates and let JunariCRM+ take the strain of scheduling, tasking and prompting the next work process step to happen just how you want the work to flow and based upon the trigger points that you set. No more ‘policing’ your team members to do the repetitive but important aspects of their work for your clients; now we can simply program JunariCRM+ to complete these tasks and leave your team to perform more valuable work instead. CRM+ gives you the power to control and edit your suite of ‘actions’ so that you can ensure CRM+ stays close to how you want your team to work and able to control your priorities now and into the future. This CRM+ module will help you keep on top of all your work, ensuring that it is done in a timely (relative to other work process points) way and making sure that important service activities aren’t forgotten about.
Mobility: Keep JunariCRM+ in your pocket
Improve Quality – Impress clients with your encyclopaedic knowledge
Access JunariCRM+ on a mobile device with internet connection to check important notes before a meeting, find names of other people at a company, and also do a last minute check for up-to-date information on your contacts. And coming soon – we’ve been working on a Mobile App Version – a neat, concise mobile-device version of your powerful JunariCRM+ system for iOS, Android and Windows so that you can keep in touch and whilst you’re out and about rather than having to remember to do it when back at the laptop/PC.
Address Book: Your very own “Who’s Who”
Save Time and Build Knowledge of complex business relationships
Capture and manage all of the companies, employees and individuals that are relevant for you. Understand parent and subsidiary company structures. Capture and share ALL of the contact details and all relevant history to manage your suppliers, customers and partners.
Activities and Communications: Full traceability and audit trail
Reduce Risk through Better Knowledge
Don’t get caught out! Know who has communicated with leads, customers and contacts, see if invoices are outstanding, or whether important issues have been raised with our customer dashboard. This functionality can create and manage meetings, create tasks for your staff and colleagues, send templated emails and file incoming email using the Outlook Plugin for PC.
Lead Generation: Powerful business development tools
Increase Productivity and Marketing Effectiveness
Send bulk emails, create outbound call lists and set up targets for sales teams to hone your process and your message. Bulk emails will keep your prospects informed with campaigns and special offers, and newsletters will make sure your customers so they choose you every time! Import data for handling large volumes of outbound call lists and track the contact you have made with everyone.
Business Potential: Target setting and progress reports
Build in Efficiency and Productivity
Set sales targets for yourself or your sales team based on quotas, lead statuses and periods. See in a simple graph the progress of sales opportunities through the sales pipeline and watch the graph grow with those won! Set forecast values and dates against opportunities, and track all activities against them to drive those sales! Manage sources of referrals and opportunity-loss reasons too.
Service Management: Quotes, orders and invoices
Cut Costs and win business by timely management of client work
Manage your products and services from start to finish seamlessly. JunariCRM+ allows you to raise one or more quotes against an opportunity to email or post to customers, turn a successful quote into a sales order with price and commitments detailed without retyping, then quickly raise an invoice against your quotes, perform credit control tasks and mark them as paid when the time is right.
Customer Service: Service Contracts and Support Cases
Improve Quality, Improve Responsiveness
Track service excellence and profitability with service contracts. Add time budgets, raise support cases with priorities, and allocate them to your service team. They can add time logs to track time and update workflow status. Easy!
Reporting: Key Management Information and Analysis
Build Knowledge, Reduce Risk, Exploit Opportunities
Find out how your business is doing against key performance indicators such as sales targets or conversion rates by creating simple or complex filters of your data. All information can be conveniently displayed on your own personal customised dashboard – and your other users can have their own pertinent personalised dashboards too.
Service Delivery: Project and Time Management
Boost Efficiency through Effective Planning
Manage your service delivery by creating a project with phases, tasks and milestones, view progress of logged time and percentage completion on a gannt chart. Assign tasks to your delivery team to ensure you meet your commitments, and book time against tasks so you can assess profitability.
Human Resources: Administration of all employee data
Reduce Data Risk , Deliver Regulation Compliancy and Improve Efficiency
Instead of trying to use your payroll software or falling back onto spread sheets that are difficult to hide or share, use our HR module. Keep important information on your staff in one place: NI numbers, addresses, sick days, courses attended, skills achieved… anything you need to manage your team effectively and comply with regulations. This module includes a holiday request and approval system.
Document Management: Template and Version Control
Improve Quality and Efficiency through document standardisation and centralisation
Use this module to manage your documents correctly and pass audits! Documents can be created as a draft, worked on and then progressed to current and only then made visible to the people using the procedures. It is then possible to create a new version at draft, work on that and then once approved by an assigned member of the team, it automatically archives the last version when the new one becomes current.
Management Accounts Integration
Ensure accuracy of data exchange, be more efficient and improve cash-flow and credit-control
Simplify your workflow and data entry by creating customer records, purchase orders, credit notes and invoices within CRM+ and having them automatically posted into your management accounting package:
Sage 50 ‘Customers’ – Create Sage records from CRM+ customer record
Sage 50 ‘Customers and invoices’ – Create Sage records from CRM+ customer record plus posting of accounting records from CRM into Sage for Accounting, VAT and Management Reporting purposes.
Sage 50 ‘Projects’ and ‘Departments’ – a really handy feature which will immediately cut down on your administration by ensuring that it is possible the data in your CRM+ matches the projects and/or departments structure your finance team have created in your Sage 50 instance, meaning that your financial planning and reporting will remain accurate and joined-up.
Xero Online Accounting – create Xero records from CRM+ customer record plus posting of accounting records from CRM+ into Xero for Accounting, VAT and Management Reporting purposes
Multiple Account Systems? Not a problem . JunariCRM+ now has functionality to integrate and pass information to multiple Sage or Xero instances from one CRM+ instance. Extremely useful if you have “trading-as” brand names or subsidiary organisations but want the benefits of a shared system and aggregated reporting rather than have a separate CRM system with separate logins and delineated data for each of these. We believe this functionality is pretty unique amongst CRM systems..
Fundraising & Gift-Aid Module
For charity and not-for-profit organisations – know who your supporters are, why, when and how often they donate and what campaigns raise the most funds
Delivering powerful functionality to serve a charity’s need to promote, manage, record and analyse their fund raising efforts.. Our Fundraising Module gives charities the power to know who their best donors are, what encouraged them to donate and how they can target donors in future for maximum return. There’s also a quick and easy way to manage Gift Aid relevant donations and produce a report for upload to HMRC to claim gift-aid payments. Nice and easy.
Stock Management: Location and Volume Management
Improve Efficiency and Reduce Cost
Create multiple stock locations and manage levels of stock in those locations. Stock level reports ease the process of stock taking.
NEW! See clearly exactly where your customers are on the map and have your team plan visits more efficiently.
The ‘Map View’ module plots and shows where company contacts, clients and opportunities are, as well as your new sales opportunities and those customer service cases that require location specific visits too.
Social: Keep track of how social your clients are
Improve client-engagement quality
Keep links to all of your important clients or suppliers so you can keep tabs on their Tweets or Facebook postings, or on their LinkedIn profile, get to know them better and engage with them accordingly.