Finalists in Essex Business Excellence 2014 for Customer Care & Service

Get your glad-rags on – we’ve done it again!

It is with huge pleasure and great delight that we heard at the end of last week that we have been selected as a finalist for the prestigious Essex Business Excellence Awards 2014, Customer Care & Service award category.

This is a huge honour for us and means that we can once again break-out the tuxedos for the award ceremony night on Friday 26th September at Boreham House.

We had a lovely time meeting with the judges who visited our offices a few weeks ago so that they could meet the team and see for themselves what Junari’s customer service involves and how we manifest the main tenets of our customer care approach.

The whole team at Junari work extremely hard to ensure that all our clients, old and new receive the very best of customer service. Our work is a continuous cycle of improvement effort. We are committed to ensure that we understand what is valued by our customers and therefore what will provide real and lasting business benefit to them.

To be selected as a finalist for this category and be amongst the other business luminaries is a wonderful acknowledgement for us.

“Junari really impressed us with their ‘nothing is too much trouble’ attitude and their strong ethics, values and charitable spirit.  They really go the extra mile to keep their customers happy”. Caroline Peters, Director, Bird Luckin Accountants. 

A Sizzling Summer of CRM Success!

Highwire join the ever growing band of JunariCRM+ Customers

It has been a very busy summer for the team here at Junari; meeting lots of really interesting businesses and even more fantastically we have been selected by many of them to be their CRM system of choice.  One of these companies is Highwire Ltd, based up in Manchester.

Highwire works within the construction industry, providing a wide range of services and related products primarily in support of Structural Engineers but also to the wider community involved in the business of construction with height safety responsibility. Their primary aim is to help prevent loss of life in the industry.

Highwire had been using MS Dynamics as their CRM for a number of years but for various reasons this solution was no longer considered appropriate or suitable for their burgeoning needs.

Highwire were looking for an alternative solution that would provide more flexibility and value for money.  In particular they wanted a platform independent solution that was capable of managing all of their customer interactions from end to end and across a number of geographical sites

Elizabeth Rickard, Financial Director and Chief Engineer at Highwire commented “Junari were quicker and more efficient in their approach and delivery than anybody else in our previous experience. We’re delighted to be working with them and have high hopes for the system”.

We’re delighted to be able to count the team at Highwire as one of our clients.  They are just one of many new customer’s that have recognised the value of, and signed up to the quality and tailored approach that is JunariCRM+.

Why not do as Highwire did and download a copy of our free business whitepaper to find out why “Your CRM = Your Best Business Asset” and get some great tips on how to ensure the implementation of your chosen CRM will be a worthwhile investment and drive great business success.

Colchester Business Awards are feeling the Junari Customer Love!

Junari are finalists in the Excellent Customer Service Category and Business 2 Business Category

Don’t be embarrassed now by the use of the word “love”, for we cannot help ourselves, we really do love our customers. So it seems only fitting that the judges at the prestigious Colchester Business Awards have felt that connection and have placed us a finalist in both the Excellent Customer Service and the Business 2 Business categories; it is truly an honour and a privilege to be recognised in this way.

But they’ve got the category names wrong; they should be called “Best Company for Falling in Love and Serving Business Clients”. For this is how we see our role.

If you’re a client of ours already you’ll know this already.

If you’re thinking of becoming a client of ours, then you should know that we will aim to be the embodiment of something better than what you’ve probably experienced in the past – demonstrating that you can get a fantastically powerful CRM system that will be made to fit your business and have it delivered in a more fulfilling, natural way always with the objective to get the biggest and best possible outcomes for you.

A bold claim! But one that our existing customers back up (go look at the “What Others Think” page up there…)

So if you want a CRM company that is truly interested (not just interesting) and engaged (not just engaging) in what YOUR business is about and what YOUR pain points are, then make like the Colchester Business Award judges and pick us! Use that pink “Get In Touch” button below in the footer to begin a lovely chat.

(Oh, and perhaps you could also keep everything crossed that we win the categories on the 5th December at the plush awards ceremony? Thank you, we appreciate your support)

As a business owner, how responsible do you think you are?

Are you Responsible? We are, & we’ve the logo to prove it…

Sometimes it’s not good enough to just stand on your own and make highfalutin statements of having a higher purpose and deep desire to engender a triple bottom line approach (people, profit, planet). For a movement to have momentum then it’s important to join with other like-minded people and share and build frameworks together.

That’s why we belong to the Organisation of Responsible Businesses (ORB) ( and why we are working through the Responsible Business Workbook to challenge ourselves to remain curious on this topic and strive for the best (most relevant to our personal) ethics. If you’re interested in doing the workbook yourself then click here to visit the Responsible Business Workbook page.

Most of the big corporates have got their behemoth CSR machines up and running – that’s great, no way are we going to be cynical about that. But how many of us in the smaller business categories think about the benefits we could reap by behaving in a more responsible business manner?  The vast majority of the UK economy is made up of small organisations, which employ roughly half the available workforce (and half of the CO2 emissions too apparently).  So it stands to reason the more SMEs that take up the Responsible Business banner the more impact will be felt.

Give your long-term profits a boost!

This is ORB’s mission – to help business owners to take advantage of the truth that when they actively apply social and environmental considerations in their day-to-day operations they will enjoy far greater long-term-profitability. That is what is technically known as a win:win:win scenario!

And if you’re not moved by that then there is the fact that government is beginning to place heavier structures upon businesses in a civil move to instil more global-impact awareness and best-practices.  Since 2006 when the Companies Act placed an obligation on all company directors to consider the impact of their businesses on the community and the environment, further legislative policies have been and are being introduced.

Being responsible can mean better SME access to contract opportunities:

The latest of these “big-picture” initiatives is the 2014 EU Procurement Directives – one aspect of which is a new drive to support small and medium sized enterprises and voluntary organisations to gain better, more direct, fairer access to contract opportunities. So there’s no need to get all “Daily Mail” depressed about yet more European government red-tape!

This is potentially a fantastic opportunity for your business; those that grasp the baton quickly could find that they’re winning the competitive races (and feeling good about themselves and their businesses too)

Do you want to reach for that baton?

Our customers know all about our practical approach to transforming their businesses with our CRM+ software – and this also happens to be the ORB’s approach to making change happen. So we have arranged a quick guide to the new EU Procurement Directives which you can get by entering your details below – ORB will whiz you a copy along just as soon as you can say “2015 is the year when I get my business more profitable by being more responsible”.

How to Love Your Clients & Give ‘til it Hurts

We were recently given the fantastic honour of being the key-note speaker at Suffolk’s Conscious Business Association’s latest gathering. This is a growing group of dynamic and feisty local business leaders who believe that business should be a force for positive change and greater good in the world. The evening was a chance to come together and network with like-minded fellow businesses and to share our thoughts and activities.

It was a wonderful opportunity for us and so we chose to speak about something that is vital for our connection with life and spirit; we spoke about how we believe we should fall in love with our clients and give ‘til it hurts!

Whoa! What did you say? Loving your clients!? Yes. Correct.

A big ‘ol statement to put out there isn’t it! But don’t get the wrong impression, this isn’t some soppy charter for being all pink hearts and flowers!  As Tad Hargrave says “Falling in love with your clients is the most bottom line, highest ROI thing you can do. It is what successful business IS!”(check out Tad’s “Marketing For Hippies” website, he’s an inspiration for us and has lots of great free resources).

Grounded Connection with Life & Spirit:

The Junari team dream of building a more connected, human way of doing business, one that ditches the casualness of short-term marketing scams (not that we were ever into these anyway!) and frees us up to be more of our authentic, powerful selves.  A life and business that means we are working with clients who get what we’re trying to achieve and are appreciative of what we’re doing for them, and means we are also able to make a positive impact on our wider community.

So we thought that it was sort of obvious that this should be the subject of our presentation! We treated the audience to a walk-through of our 7 principles of client love, which are our interpretation and take on Tad Hargrave’s “7 Principles of Pre-Eminence” of which there is more on his website:

  • Fall in love with clients
  • Serve (the clients not yourself)
  • Be a Trusted Advisor (offer shelter & protection)
  • Offer Richer Possibilities
  • Commit to Radical Integrity
  • Commit to a Long Term Relationship
  • Work at Deepening Appreciation

….and then we went on to talk about how the 2nd law of thermodynamics applies to our business and these client-love principles (well what presentation would be complete without mentioning a fundamental natural law of our universe!)

And the audience seemed to like what we had to say – here are some of the comments we got after the evening:

Thank you for last night, it was a really excellent and thoughtful presentation”

“An inspiring presentation. Thank you.”

“Just wanted to say how much I enjoyed your talk yesterday, it was certainly thought provoking and something I would like to explore further”

“It was a real pleasure to hear someone talking such good sense about business. It’s all too rare – and what you said reflected my own long-held beliefs very strongly. Thanks for convincing me I’m not the only one who thinks this way”.

“Thank you so much for a brilliant presentation – full of insight and information, with wonderful humour”

Here at Junari we believe that we always have a choice to do the right thing, even if it “hurts” because in the long run doing the right thing is never going to be the wrong thing.

And we guess we’re doing something right as we have never yet lost a client to another CRM system in all our years of operating. But we’re not bragging or being complacent about this! We remain curious and engaged as to how we can bring more value to our clients’ businesses, with less risk and jeopardy.

If you’d like to know more about our 7 Client-Love principles (perhaps you’re also intrigued to know more about what the 2nd Law of Thermodynamics has got to do with the creation and delivery of CRM software) or if you’d also be interested in attending one of Suffolk’s Conscious Business Association’s get-togethers then do some ‘cause and effect’ of your own and give us a nudge by using the lovely pink “get in touch” button below.

Heavy horses can pull more weight with JunariCRM+

It is with great pleasure that we announce another major local charity has chosen JunariCRM+ to help them manage their donations and operations:

The Suffolk Punch Trust is headquartered in Woodbridge, Suffolk and was formed in 2002 when it purchased the Hollesley Bay Colony Stud of Suffolk horses.  The charity plays a major role in the preservation of this highly endangered breed – the oldest breed of working horse recognised today and one that is rarer than the Great Panda!

The team at Suffolk Punch Trust have been boosted recently by new management team members who are charged with modernising and boosting the Trust’s income levels.

Fundraising Manager; Sara Eltman explains the exciting challenges ahead of the charity and why the Trustees chose JunariCRM+ as their chosen software solution:

I was really excited to join the Suffolk Punch Trust; it is a well-established local charity that is working hard to protect this lovely breed of horse. We have identified some core issues that the implementation of JunariCRM+ will resolve – such as data collection, accuracy, centralisation and risk mitigation as well as saving us valuable time; time that can be invested in creating and pushing new revenue opportunities that we want to take advantage of.

We needed a Charity Management system that we could start “small” with so that we can spend money only when we really need and want to! We also needed a Charity Management system that was extremely user-friendly – as we rely heavily upon our volunteers and we don’t want to burden them with an overly complex system that would require lots of training in order to use successfully.”

“Our operations range across a number of different and unusual revenue and donation schemes – so a fundamental requirement for the new system was that it should be made to fit us. We do not have massive budgets and cannot afford to compromise our work for the sake of fitting in with the IT! JunariCRM+ gives us all of these advantages, without any fear of constraining us in the future as we know that we can simply add functionality modules as and when our charitable expansion calls for it.

Fed-up with “off-the-shelf” systems failing to live up to their promises?

Fancy dealing with a CRM company that really listens & truly aims to match your organisation?

If you’d like to know how JunariCRM+ could help you “harness” more efficiency and build foundations for strong growth then click on the lovely pink “get in touch” button below, we’ll be delighted to have a chat.